Downloading your Farfetch order HTML
Downloading HTML data can seen daunting at first, but following our quick video guide you’ll be able to download your Farfetch order HTML in just a few clicks!
Order Timestamp HTML:
- On a desktop, open Farfetch.com on a Firefox browser
- Log into your Farfetch account and go to My Account > Orders & Returns
- Right click and select inspect
- Select network
- Refresh the page
- Search for “Orders”. There may be a multiple files with orders in their name
- Select Response on the right
- Find the “Orders” with the response that begins 0: Object { orderDateTimestamp:
- Screenshot this Response, making sure the timestamps for all of your orders are visible, and save as a jpeg or png
Individual Order HTML:
- Click the plus button of your order to expand the details
- Under network, search for the order number
- Select Response for the file with the name that matches your order number
- Screenshot the Response, making sure orderNumber, checkoutOrderNumber and merchantOrderKey are visible, and save as a jpeg or png
- Repeat steps 1-4 for all your orders
- Send your order timestamp HTML screenshot and each of your individual order HTML screenshots to [email protected]